DIYdress.co.uk

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We are sorry that it didn’t work out. If you are not completely satisfied with your purchase, for any reason*, we will offer you a full refund within 7 days of delivery. *Some restrictions apply.

Carefully read our return policy and make sure that all criteria are met before mailing any items back to us. This return policy is applicable to all items in our site except those specially marked.

General

  • Please do not return items without consulting with our customer service. They are going to initiate the return process with you.
  • Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized, or damaged in any way cannot be accepted for return.
  • Any unauthorized, improperly packaged, or non-insured packages will be returned to sender

Note: We will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

Return Process

We do not process returns unconditionally. We understand the frustration if it doesn’t work out. We will do our best to process your return and refund as fast as possible.

A return request won’t be accepted if it was initiated later than 7 days of delivery.

When you initiate a return process. Please be very descriptive and attach profound images of the dress and its flaws, to ensure that we understand the problem and we can finish your return request as soon as possible. Please note that manipulated or otherwise altered images do not count as profound evidence, as well as images made in poor

Please Check our Refund Policy page for more information on restrictions and criteria for Refunds and Returns.